Shopping Cart

No products in the cart.


Elevate Ergonomics Pty Ltd warrants its products are free from defect in materials and workmanship for a period of 10 years from date of delivery. During the applicable warranty period, Elevate Ergonomics Pty Ltd will repair or replace (at its discretion) any product, part or component covered by this warranty which fails under normal use as a result of a defect in material or workmanship with a comparable product (at its discretion). All warranty claims must be communicated directly to Elevate Ergonomics Pty Ltd. This warranty covers the sale of products in all countries but only extends to the original purchasers. Any misuse, abuse or modification to the original product voids the warranty. Elevate Ergonomics Pty Ltd does not warrant the performance of the product when used in combination with anything other than original Elevate Ergonomics products and parts or approved third party products and parts. 

This warranty applies to  

  • The original owner / purchaser of the product only
  • Structural and operational parts
  • Normal use of product in a general office environment


  • Improper transportation and installation after original installation
  • Claims for any other associated cost from the user
  • Any damage or changes in surface finishes due to impact, sharp objects, water, heat and direct sunlight
  • Damage caused from improper storage
  • Natural variations in wood grain or the presence of character marks
  • Failure resulting from the normal wear and tear
  • Matching of colours, grains or textures of natural products

Warranty does not apply to product failure resulting from:

  • Normal wear and tear
  • Alteration or modification of the product
  • Abuse, misuse, accident or repeated knocks
  • Third party fabrics, upholstery, foam or other third part materials applied to products
  • Damage caused by a carrier other than Elevate Ergonomics Pty Ltd
  • Products not installed by or under the auspices of a certified dealer of Elevate Ergonomics Pty Ltd
  • The substitution of any unauthorised components used in place of Elevate Ergonomics components in an integrated product solution
  • Claims for any other associated costs from the end user, including claims for reimbursement for any work carried by an unauthorised third party

All replacement parts warranty is applicable from the original date of delivery to the customer. Parts used to repair a product under warranty are covered to the end date of the original warranty period only. Elevate Ergonomics Pty Ltd reserves the right to perform an onsite inspection of the defected item, request the product be returned for further testing or request photographic and or video evidence of the product failure prior to any warranty claim being initiated.