All our products are shipped and delivered by well known companies across the Australia such as:
- Australia Post
- Direct Freight Express
- Elevate’s Local Delivery Drivers
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation.
After processing your order, deliveries take 2-7 business days (excluding weekends and holidays) to arrive at its final destination.
Tracking information will be emailed to you after your order has been dispatched.
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order. If your order has already been dispatched for delivery, then the original delivery fee may need to be charged again to have your order re-delivered to the correct address.
Delivery costs are automatically calculated at checkout according to the size and weight of your order and the delivery postcode.
Due to the bulky nature of our products, we cannot deliver items to PO Boxes and Parcel Lockers. Delivery via Toll, Australia Post or Direct Freight are to ground floors only. They cannot enter your home, delivery large bulky items upstairs or provide an installation/removal service.
Delivery times are estimates from our shipping providers and may increase due to unforseen circumstances. Delivery times refer to business days only and start from the date of dispatch from our warehouse and not the date orders are placed.
Rural and remote areas may attract longer delivery times as they may need to be onforwarded to a local carrier for delivery.
FREQUENTLY ASKED QUESTIONS – SHIPPING
Can I track the progress of my order?
Once your order has been dispatched you will receive an automated SMS and an email with your tracking information.
Do you provide an authority to leave (ATL) for my delivery?
Yes all deliveries will be provided as an authority to leave unless otherwise stated in your delivery notes at checkout. If an authority to leave has not been provided and an attempt to deliver is made where no one is home to accept the delivery, an additional delivery fee and tailgate unload fee (if applicable for bulky/oversized orders) will be charged for re-delivery. Please note that by providing an authority to leave, you will be waiving all rights to claim any loss or damages from Elevate Ergonomics Pty Ltd or the transport provider.
Where is my order? It’s been more than 5 days and I haven’t received it yet?
Please check your tracking information for updates. If there has not been any movement in the tracking and it has been more than 5 days after the goods have left our warehouse, please contact the transport provider directly for an update or please contact us with your full name and order number and we will contact them on your behalf.
My product arrived damaged, what should I do?
All products leave our warehouse in perfect condition and we try our hardest to minimise damage by ensuring all orders are expertly packaged. All bulky items and large tabletops are palletised and wrapped to minimise manual handling and damage. From time to time accidents happen during transit, in the event your product arrives damaged please call us on (02) 8033 3345 and email us pictures of the damage and product packaging to email@example.com and we will resolve the matter as quickly as possible. Claims for damages must be made within 7 days of delivery.
You’ve sent me the wrong item, what should I do?
Please send us a photo of what you have received and we will re-send you the correct product.
FREQUENTLY ASKED QUESTIONS – ASSEMBLY
Do you provide a professional assembly service?
Yes please select ‘Delivery & Assembly’ at checkout. This is an additional cost and the cost will be automatically calculated for you according to the products and your location. We provide an all inclusive delivery and professional service across major metro cities only. In most cases, your order will be delivered to you first by one of our transport providers. Once your order has arrived we will arrange for one of our professional installers to come and assemble at a time suitable for you. Please allow between 1 – 2 hours for assembly. In some cases for certain products, your order will be delivered and assembled on the same day. We will confirm with you the arrangement once your order has been processed.